Hi Steve, My system is working fine but from the forum I found out that Exede requires a 17gauge ground wire from the mast to the ground block on house. Mine is 25' away. All I have going to the ground block is the cable. On my original install in 8/09 I had improper grounding and you had a field tech out and he got it right but found nothing wrong with the mast to the ground block. I called tech support and they would schedule a reinstallation but said I could be responsible for a service charge since my service was working fine. Should I let them come out and install the correct grounding and is there any way they could charge me anything. My upgrade was done 4/11/12.